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Shopping Information

How to place an order

1 - Choose you item.

2 - Select the size you need.

3 - Choose the colour you like.

4 - Choose the quantity of your item.

5 - Click "Add to cart".

6 - Look at your cart and if you do need to change your item just click edit or remove before completing your order.

7 - In your cart click "Proceed to Checkout" .

8 - Fill in the Checkout form .

9 - Click "Place Order Now".



Sizes can vary between designers and items. Please use the Sizing Chart links on the product pages as well as our Size & Fit guides to help you choose the right size for you.

If you need any further assistance please email [email protected] and we will be happy to help.



- Most items will be wrapped in white acid-free tissue paper with our braded stickers and our branded ribbons, depending on the items.

- Some orders will also arrive in our very own luxury carrier bags.

- Small item orders will be will be shipped in jiffy bags and larger items in cardboard boxes.


Your Account

When you register with THEN AND NOW Shop, you are able to do the following through your account:

- Manage account details, address book, and email preferences.

- Add items to your Wish List which you can share with others, and receive stock notifications when new stock arrives in your requested size.

- See your orders including order numbers and items included in each order.

- When you register with you are also added to our mailing list to be notified of new arrivals and great offers.

- To create an account, click on "Log In/Account" button at the top of the website and follow instructions on the page for new customers.



When you register you are prompted to choose a password for your account. Please choose a password that you can remember but that is not easy for people who know you to guess.

If you forget your password, you can be reset it by clicking here or by following instructions on the "Log In/Account" page.